Privacy Policy Frequently Asked
We collect your full name, email address, phone number, date of birth and a government ID or passport number. This information is used to verify your identity, prevent fraud, and comply with local financial regulations. We do not collect payment card details — only your DANA, OVO, GoPay or QRIS user ID so we can process deposits and withdrawals.
Yes. Log into your account, go to Settings > Privacy & Security, and select View My Data. You can also email our support team requesting a full data download. We send you a file containing all personal information, account history, and transaction records within ten business days.
We delete your personal profile data within 30 days of account closure. However, we keep transaction records for seven years to comply with financial reporting laws. Your name will not appear in any marketing lists or future communications after closure is confirmed.
We share the minimum necessary information with payment processors to complete your DANA, OVO, GoPay and QRIS transactions. We do not sell or rent your data to advertisers or marketing companies. We only share data with authorities if required by law or where local law permits.
All transactions are encrypted with 256-bit SSL technology. We never store your bank login details or payment card numbers. We only keep your QRIS ID, DANA phone number, OVO username or GoPay reference — enough to confirm your withdrawal wallet and process refunds securely.
Contact our support team immediately using live chat or email. We review your account access history, reset your password, and send you a security report. If unauthorized transactions occurred, we investigate and work with your payment provider to reverse charges where local law permits.
Session cookies (which keep you logged in) are required to use your account. You can disable analytics cookies in your browser settings — this stops us from tracking your play patterns, but may affect your experience. Essential security cookies cannot be disabled.
