Common Legal and Account Questions
Yes. Contact support with your account email or username. If your balance is zero, closure is instant. If funds remain, you can withdraw or donate them first. After closure, your account cannot be reopened; data is retained per our retention policy.
Contact support with the transaction ID, date and amount. We investigate within five business days, cross-reference with our payment processor and provide a full report. If the transaction was authorised, we explain the outcome. If unauthorised, we reverse it and refund your account.
At your first withdrawal request, teropong togel asks for a government-issued ID (passport, national ID card) and phone verification. Upload via your account settings. Verification typically completes within 4 hours during business hours.
Your personal data is used only to operate your account, process payments via DANA, OVO, GoPay, QRIS and comply with law. We do not sell data to third parties. You can request a full data export or deletion anytime by contacting support.
We retain account history, transaction records and identity documents for 3 years post-closure for legal compliance and dispute resolution. Personal contact details are removed after 12 months unless required by law.
Yes. In your account settings, whitelist withdrawal destinations so funds only go to pre-approved bank accounts or mobile wallets. You can also set a withdrawal cooldown period or request temporary account lock via support.
If you initiate a chargeback with your bank after we've processed your withdrawal, we reserve the right to suspend your account pending investigation. Work with us directly first — our support team resolves most disputes faster than bank chargeback processes.
